We are pleased to assist you on your journey to financial freedom. In order to help serve our clients better we ask that you fill out this quick survey. Thank You!
Today's Date Client #
1) What was your call in regards to? 2) Did we help resolve the issue for your account? Choose one Yes No 3) Do you have a better understanding of the program after speaking to our representative? Choose one Yes No 4) Are there any items you wish to further discuss? Choose one Yes No If Yes, please list items: 5) How would you rate the level of service you received on your call? Excellent Good Fair Poor Very Poor
6) Was the time spent waiting for a representative to answer your call reasonable? Choose one Yes No
7) How long do you estimate you were waiting for your call to be answered? Choose one No Wait 1 to 30 seconds 30 seconds to a minute 1 to 5 minutes Greater than 5 minutes